Item: monday.com
Rating: 10
Author: Jennifer Dahl

Return on Investment

Time saving is a huge piece of this program. Using the forms to flow requests in from other departments onto my to do list saves probably 15+ emails back and forth trying to gather all the information needed for a project. The form gathers all of that in one step.
The task management saves the headache of losing tasks, emails getting buried, getting overwhelmed, etc.
Time saver when it comes to onboarding. Having a homebase where we can keep track of the onboarding process and making sure everyone is up to speed is huge.

Use Cases and Deployment Scope

I use Monday.com to manage tasks from other clients/supervisors, to manage my own to do list, to manage tasks for my interns, as well as communicate work orders with third party companies. I use Monday.com every single day, and even love it for my own personal use as well. Our Creative Services department uses this product as well as our IT department. The most important piece is for the workflow of requests from other departments to our Creative Services department. They utilize the form function of [monday.com] to submit requests that then flow into our to do lists in [monday.com] to complete. It is an incredible workflow tool.

Pros and Cons

Ease to Use - Teaching my new interns each semester how to function in [monday.com] is so incredibly easy and is understandable to everyone.
Innovation - Monday is constantly evolving and changing and adding new features. They really are on the cusp of new technology and are constantly making it better for users.
Automation - The automation in Monday is different and easier to use than any other work management tool I've tried. No other tool is as intuitive as [monday.com].

The [monday.com] app unfortunately lacks some of the great functionality that the web version has. I use the app to quickly respond to someone, or add a task, but it isn't quite easy enough to use that I would use the app alone for all of my task management.

Usability

[monday.com] is the easiest tool I've found. I've used other task management tools before and they just don't have the same level of usability that [monday.com] has. Getting new users to understand [monday.com] is a breeze because it is just that simple to use and yet it does so much at the same time. It is easy to understand how to set up [monday.com] to work for your needs.

Support Rating

I've only needed customer support on a few occasions and each time was responded to timely and got my needs met. The greatest thing about their customer support is that I've rarely ever needed it! That says a lot about the platform to me.

Reliability & Availability

I have never had a feature in [monday.com] not work correctly. It just has never happened to me and I've been on the platform for 2+ years. There's not much more to say than that!

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Likelihood to Recommend

I truly feel like a spokesperson for [monday.com] whenever someone asks me about it! I am not quite sure how I would manage my workload without it. I've used it for homework assignments as a student, tasks as an employee, and personal to do items as well. It's great for working on a team or even just for yourself. It's become even more useful this year as remote working has become more popular, it's a communicative tool and a task management tool and just a great home base for all of your projects.

Monday makes Mondays not suck

Overall Satisfaction with monday.com