Item: monday.com
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

At any one time, I have more than 5 projects assigned to me. monday.com has allowed the entire organization to effectively collaborate without the need for frequent, time consuming, and often unproductive meetings. Prior to our full adoption of monday.com, there was a disconnection between the account management, and the projects teams. This lead to project over-runs due to miscommunication between the two departments, which meant added risk to the projects at hand. With monday.com, we have visibility on all our projects and are able to mitigate any risk before hand.

Pros and Cons

Central location to update all our projects.
The integration with other third-party applications such as Slack is seamless.
User interface, and general flow of the portal is easy to use and manage.
The service is always available, with minimum to no downtime ever since I started using it.

The spelling correction feature sometime takes a while to identify and highlight any errors in my grammar.
The Main workspace bar on the left should allow for categorizing of the dashboards. For example, it would be nice to be able to assign a unique color folder.
An option to pin and move around the folders and highlight them would help. Currently, I have to scroll all the way down on our folder list in order to get to my main workspace.

Return on Investment

Time savings: We have very few meetings thanks to monday.com.
Each project manager and technical resource have full access to each of the projects on hand.
The setup and on boarding of new users to the system is seamless, and requires minimal time to complete. Users find it easy to use the system and engage.

Usability

Perhaps I am biased because I am comfortable with applications and can easily pick up and understand the flow of things. However, monday.com is so easy to use that even the least technical individuals in our organization are able to easily integrate monday.com into their daily workflow without the need for internal support. That to me is a great indicator of the usability of the application or service, when the least technical are able to easily navigate, use and benefit from it.

Support Rating

I myself have not logged any support queries with monday.com. However, my technical lead has in the past. We had an outage on the system and could not log in. This turned out to be a third party issue that affected international internet traffic. Other than that, in my 4 years of using the system, I have never experienced any other issue that I can think of.

Reliability & Availability

As mentioned in the previous answer, I myself have only had one issue with monday.com, and this was due to Cloud Flare going down if I am not mistaken. Other that, the application is always accessible, and usable without issue.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Slack, Microsoft 365

Likelihood to Recommend

We often collaborate on the same projects across the organizational departments. monday.com is well suited in a sense that it allows all users to easily track and complete projects without the need for direct meetings or communication. The workspace has transformed into a hybrid environment, monday.com ensures that communication is not hindered or affected by the user location.

I cannot think of a scenario where monday.com is not suitable. My daily tasks revolve around monday.com. The only time it is less appropriate is when you are on leave, the app notifications keep coming through out the day, but that is more of a good thing that bad. I just simply turn off the notifications on the app.

Mondays are not so blue thanks to monday.com

Overall Satisfaction with monday.com