When Using NetSuite SuitePeople Payroll, be sure you understand the Ceridian connection.....don't be surprised
April 16, 2020

When Using NetSuite SuitePeople Payroll, be sure you understand the Ceridian connection.....don't be surprised

Charles Harper | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

Other

Modules Used

  • NetSuite SuitePeople US Payroll
  • NetSuite SuiteSuccess (Multiple Modules)

Overall Satisfaction with NetSuite

IPS is a smaller company and we really wanted a totally integrated system so that time seamlessly flows to payroll, accounting, and jobs. We view three main integrated functions that have tremendous overlap as the CRM, ERP and Payroll. NetSuite represented early on this was their Suite Success service with SuitePeople US Payroll. We were a QuickBooks shop having defined most accounting functions as a mini ERP but it was limited to accounting and never automatically touched the large JOB and CRM activities, QuickBooks does have an integrated payroll function that even banks recognize their file format for data exchange. Our goal was to capture work and time and have it flow to jobs, purchases and eventually sales orders and payroll.....with some ability to scale.
  • Utilizing the Chart of Accounts, we were quick to catalog and organize our expenses, purchases and costs. NetSuite with its foundations as an ERP has sound accounting practices and fields, categories and displays for all aspects of ERP.
  • The payroll module is not fully integrated into the product, we were never told this. In fact NetSuite oursources the payroll to a Ceridian Payroll and Tax engine. This makes payroll a bit distant and harder to use, extra steps involved to even add an employee and pay them. The Ceridian product was supported completely by another team and 4-5 months into the implementation Ceridian sprung on us multiple contracts and forms needing signature, and there was no turning back. Can you imagine being forced into this relationship with NetSuite never exposing it to us as a new customer even from day one!
  • NetSuite account management never attempted to make our first year equitable for the Ceridian issues that kept coming up. This made the ERP and CRM somewhat un-usable for us as the data was not flowing across the module as Ceridian refused to implement Payroll until the ERP was complete, no idea of parallel processing.
  • Zero, in fact it was a loss, we were never able to implement Payroll so we terminated.
We thought that the NetSuite bundle was a totally integrated and seamless package, both from an IT perspective and from a contractual perspective...we found that the payroll module utilizes the Ceridian Payroll engine, and there are extra steps to "synchronize" the Ceridian database when you make modifications to employees, it is not done directly to the NetSuite database...big shock for us. Additionally NetSuite team did not inform or present to us the Ceridian legal and software relationship, forms, documents, contracts upon signing of the NetSuite agreement...very bad way to conduct business, we had no opportunity to "decide" if we wanted Ceridian as our payroll partner, how they are reviewed and how clunky the interface is...big disappointment. Most importantly Ceridian put up "their" road blocks or requirements that were never shared and delayed our project to where we had to let the term expire and not renew.
Our requirement was to have full integration (no patching or special interfaces) between CRM, ERP and Payroll. NetSuite falls short by having the payroll as an outsourced third party that we never knew or were told of, never mentioned in the NetSuite contract and then surprise!

NetSuite ERP Feature Ratings

Accounts payable
8
Accounts receivable
8
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
9
Configurable Accounting
8
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Automated Invoice Processing
Not Rated
Shared Services Payments
Not Rated
Billings Management
Not Rated
Customer Receipt Applications
Not Rated
Customer Collections
Not Rated
Revenue Recognition
Not Rated
Cash Management
Not Rated
Asset Management
Not Rated
Travel & Expense Management
9
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
Transactions Tax
Not Rated
Subledger Reconciliations
Not Rated
3rd Party Accounting Systems
Not Rated
Inventory tracking
6
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
2
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Award Lifecycle Management
Not Rated
Spending Control
Not Rated
Indirect Cost Management
Not Rated
Billing
Not Rated
Budgeting and Forecasting
Not Rated
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Invoicing
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Project Financial Performance Analysis
Not Rated
Project Financials Dashboard
Not Rated
Real-time Financial Reporting
Not Rated
Embedded Business Intelligence
Not Rated
Project Planning Collaboration
Not Rated
Project Planning and Scheduling
Not Rated
Project Manager Dashboard
Not Rated
Resource Manager Dashboard
Not Rated
Task Insight for Project Managers
Not Rated
Project Manager Mobile Functionality
Not Rated
Team Member Task Collaboration
Not Rated
Team Member Mobile Functionality
Not Rated
Project Candidate Search
Not Rated
Project Candidate Comparison and Analysis
Not Rated
Defineable Resource Pools
Not Rated
Defineable Resource Pools
Not Rated
Talent Profiles
Not Rated
Real-Time Project Reporting
Not Rated
Absence Management
Not Rated
Product Lifecycle Management
Not Rated
Not Rated
Sourcing Team Collaboration
Not Rated
Sourcing Analysis
Not Rated
Bids Analyzed and Compared
Not Rated
Catalog Shopping E-Commerce for Employees
Not Rated
Contract Authoring
Not Rated
Contract Compliance Management
Not Rated
Contract History
Not Rated
Contract Renewal Automation
Not Rated
Contract Repository
Not Rated
Contract Standardization and Enforcement
Not Rated
Electronic Signatures
Not Rated
Invoice Automated Matching
Not Rated
Purchasing Risk and Compliance Management
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Spend Compliance Management
Not Rated
Supplier Assessment
Not Rated
Supplier Communication and Collaboration
Not Rated
Supplier Management
Not Rated
Supplier Portal
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Mapping
Not Rated
Control Efficiency Assessments
Not Rated
Automated Control Assessments
Not Rated
Assessment Capture
Not Rated
Issue Detection
Not Rated
Automatic Notification
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Sourcing Management
Not Rated
Transportation Process Integration
Not Rated
Transportation Execution Management
Not Rated
Freight Payment Automation
Not Rated
Trade Management
Not Rated
Trade Regulatory Compliance Management
Not Rated
Customs Entry Management
Not Rated
Customs Document Management
Not Rated
Customs Document Collaboration
Not Rated
Fulfillment Management
Not Rated
Inventory Visibility
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Supply Chain Business Flows
Not Rated
Production Management
Not Rated
Contracted Manufacturing Management
Not Rated
Configuration Management
Not Rated
Work Definition
Not Rated
Work Execution
Not Rated
Advanced Fulfillment
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Multi-tier Supply Chain Planning
Not Rated
Performance Monitoring
Not Rated
Ideation Management
Not Rated
Requirements Management
Not Rated
Proposal Management
Not Rated
Innovation Portfolio Management
Not Rated
Product Master Data Management
Not Rated
Vendor Portal
Not Rated
Project Portfolio Management
Not Rated