Item: OnPay
Rating: 10
Author: Michelle Wright

Use Cases and Deployment Scope

We use Onpay across our organization which includes two companies. It helped reduce our payroll costs greatly.

Pros and Cons

Customer service is great. So many ways to address questions.
It is user friendly and easy to navigate.

The only issue I've had is when we use FFCRA sick time I have some difficulty seeing where the deductions happen.

Return on Investment

OnPay has had a great impact on our overall objective which was to cut costs.

Alternatives Considered

ADP was great but expensive. OnPay has the same features at a better cost.

OnPay is super easy to use. If I don't know something it doesn't take long to figure out just by navigating the website. If I still can't figure something out I usually "chat" with them and it's easily resolved.

Support Rating

I would say support is one of the best features OnPay has. You can call, chat or email. With ADP I was always on hold for a ridiculous amount of time. They also did not have chat when I was with ADP.

Key Insights

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Aptean Made2Manage ERP

Likelihood to Recommend

OnPay has been extremely easy to use after switching from another payroll company that we had used for years. They answer questions right away.

Great Value!

Overall Satisfaction with OnPay