Great Value!
Updated April 18, 2025

Great Value!

Michelle Wright | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

We use Onpay across our organization which includes two companies. It helped reduce our payroll costs greatly.

Pros

  • Customer service is great. So many ways to address questions.
  • It is user friendly and easy to navigate.

Cons

  • The only issue I've had is when we use FFCRA sick time I have some difficulty seeing where the deductions happen.
  • Wait times for customer service have increased.
  • OnPay has had a great impact on our overall objective which was to cut costs.
I would say support is one of the best features OnPay has. You can call, chat or email. With ADP I was always on hold for a ridiculous amount of time. They also did not have chat when I was with ADP.
OnPay is super easy to use. If I don't know something it doesn't take long to figure out just by navigating the website. If I still can't figure something out I usually "chat" with them and it's easily resolved.
ADP was great but expensive. OnPay has the same features at a better cost.

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

OnPay has been extremely easy to use after switching from another payroll company that we had used for years. Very user friendly.

OnPay Feature Ratings

Payroll Management
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10

Using OnPay

3 - We only use OnPay for payroll processing. We have 3 users in case the main user is not available.
3 - Only the main user typically uses OnPay. The other 2 are merely backup.
  • Payroll
  • Workers comp
  • 401k
We have no intention of not renewing our use of OnPay. It's very cost efficient and user friendly.

Evaluating OnPay and Competitors

OnPay Implementation

OnPay Support

ProsCons
Knowledgeable team
Problems get solved
Support understands my problem
Support cares about my success
Escalation required
Slow Initial Response
Was not aware of premium support

Using OnPay

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll
  • Reports
  • Adding Employees
  • Updating Information

Comments

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