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Cisco Umbrella Great Product and Price!
Updated November 15, 2023

Cisco Umbrella Great Product and Price!

Randy Zuehlke | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Umbrella

We use OpenDNS across the entire organization, and it is currently a stop-gap measure until we identify and acquire a secure web gateway.
  • Keeps users away from identified spam or malicious sites.
  • Easily configured to add blocked sites of your own.
  • Great reporting features.
  • Timely and valuable response support from Help Desk.
  • Keeping up to date on known malicious sites and blocking those is difficult for all vendors, but this could always be improved upon.
  • A more detailed descriptions of what is included the Security Categories would be useful. Generic descriptions are provided. For example, state lottery sites could be detailed in the description of the Gambling category.
  • Positive ROI when the service keeps users from going to malicious websites.
  • We had it deployed while users were internal and external with the AnyConnect Umbrella module so our protection was both on and off the corporate network.
  • Great product. Has paid for itself two time over.
We have it deployed with our Cisco AnyConnect VPN client and the Umbrella roaming client module. It has been great at extending the DNS and URL filtering beyond our corporate firewalls. We have not had any reported instances of the protection not working while outside the corporate network. The granular visibility by user is great for incident response functions.
We are primarily a Cisco shop, so we already have Umbrella integration with Cisco Threat Response and SecureX to manage our threats across our entire Cisco suite of security products. We also have Cisco AMP and FTD's on our perimeter. So, having Umbrella provides great DNS protection within our environment. We do have a 3rd party SIEM/MDR service provider that ingests the Umbrella logs for additional visibility in the DNS realm.
Nothing is perfect, but so far Umbrella has stood up to all of the major DNS vector threats (e.g., CC) we have encountered from APTs to criminal elements attempting to penetrate our network, whether to steal IP or install malware on our network. In conjunction with our suite of other security products, Umbrella has withstood the test of time. We have had this product on our network for over 3 years now with no complaints.
We looked at the other option of full web content filtering and decided this was a better approach for us. We really did not evaluate other options like Zscaler or Sophos.
Obviously where the user is not sophisticated enough to change the DNS servers utilized then the product is great.

Using Cisco Umbrella

1400 - Our entire organization from accounting to the engineers and architects use it.
2 - Umbrella once it is up and running is low maintenance with just upkeep with black lists and white lists.
  • DNS Protection
  • URL Filtering
  • Content Filtering
  • None.
  • Can't think of anything now. It does what it does.
It is a great product. It is easy to manage and is affordable. We are a Cisco shop, so it is easily integrated with our other security suite of products to include Threat Response and SecureX.

Do you think Cisco Umbrella delivers good value for the price?

Yes

Are you happy with Cisco Umbrella's feature set?

Yes

Did Cisco Umbrella live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Umbrella go as expected?

Yes

Would you buy Cisco Umbrella again?

Yes

Evaluating Cisco Umbrella and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Price was an important factor.
I would not.

Cisco Umbrella Implementation

Overall, the implementation was smooth with little issues. Testing some of the advanced features and ensuring they did not impact our user population was the greatest challenge.
  • Implemented in-house
  • Testing some of the advanced features like DNS tunneling
  • Reporting activity by individual user

Cisco Umbrella Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes. We have a small security team and extra help helps. Having fewer team members to trouble-shoot because of the scope of responsibility does not leave time to conduct these efforts.
When we were implementing Umbrella to give us detailed reporting by users and their specific website activity, it required some configuration of our internal servers. Cisco provided us the needed engineers on several calls to complete the effort successfully.

Using Cisco Umbrella

The product was easy to install and get running. To maintain the product is also a simple matter of maintaining lists of wanted and unwanted domains or URLs. The basic and advanced security features all do what they are intended to do with no known erroneous outcomes.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • DNS Filtering
  • URL Filtering
  • Content Filtering (e.g., blocking gaming and pornography)
  • Application blocking
Yes - Have not used it. Requires an MDM application to run on mobile devices. We have not rolled one out yet.