Ease of Use, Peace of Mind
July 06, 2023
Ease of Use, Peace of Mind
Score 9 out of 10
Vetted Review
Verified User
Software Version
Optimizely Content Cloud
Overall Satisfaction with Optimizely Content Management System
We are using to revamp/rebrand our external-facing .org site.
Business problems: outdated look/functionality, less responsive to mobile needs
Scope of use: wholesale change/redo on entire site. It is a massive undertaking.
Future state: we will be using to redo our intranet site (only visible to employee)
Business problems: outdated look/functionality, less responsive to mobile needs
Scope of use: wholesale change/redo on entire site. It is a massive undertaking.
Future state: we will be using to redo our intranet site (only visible to employee)
- Rapid changes
- Ease of use with content blocks
- Easy to learn/implement
- Optimizely Academy classes were outstanding
- Faster time to preview changes
- An onscreen indicator of any changes ... for example: I accidently click in a body of text and accidentally create a type or unintended deletion.
- too early to see right now, we just launched 20ish days ago
- Developers are reporting no major problems/bugs so far
It is mostly seamless across all use cases so far. No major issues, which is a relief.
This has been a slow rollout. We are a large organization that recently acquired another healthcare system, which upped our headcount by nearly 25%. There are multiple efforts going on at the same time, which leads to a "build the plane as we fly it" feeling ... real or not.
- Equifax Data-Driven Marketing (Datalicious OptimaHub) and Billing Link
Better overhaul applicability to our business. As a relative newcomer to the healthcare industry, it has been a steeper than expected learning curve for me. I can't say it enough ... Optimizely makes it easy to do the work. The hardest portion of the changeover has been the work to nail down the processes, procedures, ownership levels, permissions ("only my team can do xyz..."), and general fatigue from change.
Do you think Optimizely Content Management System delivers good value for the price?
Yes
Are you happy with Optimizely Content Management System's feature set?
Yes
Did Optimizely Content Management System live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Optimizely Content Management System go as expected?
Yes
Would you buy Optimizely Content Management System again?
Yes
Optimizely Content Management System Feature Ratings
Optimizely Content Management System Training
Optimizely Content Management System Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Sorry cannot recall ... but I don't think we did.
We brought in an external training team for end users. The end users did all the Academy courses, then attended virtual sessions. This vendor team (not 100% sure if Optimizely employees, or just consultants) was great. The did initial training, but then turned the sessions to troubleshooting, FAQs, and end user support. Basically a user could show up and say "I have a problem while doing xyz in Optimizely, how do we ..."