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Great Support and Reliability Makes This a Great Product
January 31, 2023

Great Support and Reliability Makes This a Great Product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • SmartBox

Overall Satisfaction with PanTerra Streams

Implementation was very well done. It was a bit time consuming, but that's likely a result of the specific configurations we needed, which were all done professionally.
We use Streams as our VOIP system, replacing a previous product from a competitor. The primary reason we switched is the ability to implement a call rotation. We have configured our system such that it rings one primary phone, then adds in multiple phones, before ringing all phones. We desire to have a live answer on all calls rather than an auto attendant, which is why the call rotation was needed.
  • Call quality has never been an issue that I can recall even once.
  • We love the integration with our Outlook presence through SmartBox. We integrate with Teams, and so the ability for it to change status when on a call makes it much easier on our team.
  • Voicemail to e-mail integration was a must for us, and that works to a T.
  • The call rotation is limited to only three hunt groups. We had hoped to add more.
  • The system we had come from allowed us to distribute SMS texts to the primary number to all users. This one lacks that capability.
  • Reliability has been a strongsuit. I have not recalled a time where the service went down or was not available for us.
  • Onboarding experience was very strong. We had dedicated professionals who configured our call flows with us and worked diligently to make sure the system was tailored to our needs.
  • Support is very strong and responsive. I like the chat system that it has to solicit support.
Support has met our needs above and beyond every time, from onboarding to any issues that arise. I have absolutely no complaints whatsoever about their support. Highly recommend!
Our productivity is positively impacted because we have a reliable phone service that we can count on. It provides versatility, allowing us to use multiple devices including cell phones. It allows us to keep our private cell numbers just that - private. We have SMS and phone capabilities from our office number which was a huge plus. But we're productive because it simply WORKS.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

Our previous product was Freedom Voice. The product was.... fine. It did the basics really well, and it had a couple of features PanTerra didn't have. But it did feel like they wanted to nickel and dime us for certain features, and we had frequent problems with outages.
I'm not certain that I can think of a scenario where it is not appropriate. I suppose it would not be appropriate for solutions that do not have a strong internet connection. VOIP in general would not be appropriate for those types of companies/users. It feels well-suited for any other scenario from what I've seen in our use. I believe it to have a particularly strong connection with Teams, either alongside it or using the integration module that allows Teams to be used as the front end. We haven't used that, but I know the functionality is there.