User-friendly platform with extended capacity
September 28, 2019

User-friendly platform with extended capacity

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Our company primarily uses Paychex Flex to process weekly payroll. However we are branching out to use for benefits administration, training and development, and leave tracking. Using the software in a multi-purpose platform allows us a centralized and accurate source of employee and accounting information.
  • Creating custom financial reports.
  • Summarizing employee earnings.
  • Maintaining historical payroll detail data.
  • The ability to access history for accounts that are inactive.
  • More options for employee information, census, and detail reports.
  • A more condensed format for payroll entry.
  • The ability to modify/add/delete payroll and deduction categories.
  • The annually cost incurred is not resulting in savings for our company until recently.
  • We are paying for features we are not utilizing or seeing benefit from.
  • Our payroll processing is handled efficiently.
Paychex Flex was already in use prior to my employment. However, I find Paychex Flex to be much more user-friendly.
Mainly for the ease of use. Also due to the ability to add on features that enhance the human resource and accounting capabilities.

Do you think Paychex Flex delivers good value for the price?

Not sure

Are you happy with Paychex Flex's feature set?


Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?


The software allows for ease of use when it comes to running payroll and reports for a smaller to mid-sized company. However, it doesn't seem to have all the elements necessary to meet the demand of a larger organization.

Paychex Flex Feature Ratings

Employee demographic data
Pay calculation
Benefit plan administration
Direct deposit files
Reimbursement management
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Notifications and Alerts
Not Rated

Paychex Flex Support

Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
Yes - We are a growing company whose needs are increasing and changing.
Yes - It was not resolved. It seems to be a feature of our upgraded platform.
Our account manager of the last six months has been courteous, responsive, and quite attentive to our needs. Even when we do request assistance with issues he is not directly responsible for, he provides a gateway of communication to the appropriate department in order to expedite a resolution.

Using Paychex Flex

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Generate custom financial reports.
  • Generate paystubs.
  • Modify employee data.
  • Create a check from the template.
  • Create custom employee data reports.
  • Generate a census.
Some tasks are easier to perform than others or the user must contact their account manager to assist. The self-service features should be more robust than they actually are. For example, employees are unable to access tax forms.