Why Choose Paycom
September 09, 2023

Why Choose Paycom

Randy Witzel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom to manage our payroll, human resources (including benefits, garnishments, etc.). Paycom addresses the problems of timekeeping for our employees as well as managing the time off requests, benefit enrollments and weekly file feeds, COBRA administration and garnishment administration.

Pros

  • Constantly updating their offering
  • Extremely user-friendly
  • One-stop shop for employees to find anything that they need regarding their employment
  • Customer service is outstanding
  • Accessible by either web browser or phone app
  • Very good notifying us of upcoming events, complete with flow charts and a to-do list

Cons

  • During the open enrollment period, they are unreasonable about next year's benefit information.
  • It would be nice if the payroll information would be updated immediately upon completing the payroll process instead of the next day.
  • Employees spend less time trying to get clocked in and out and start work quicker
  • The benefit enrollment piece is great; employees enroll in their benefits, check beneficiary and dependent information, and personal information at one time.
  • Very easy for managers to view and approve time-off requests
Paycom has shown to be easier to use than the others, and its customer service is second to none.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

We do not have any workers outside of our home state, so I do not know how well Paycom handles multiple states, but a single state situation is done extremely well.

Paycom Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented a year ago
    Thank you for your review! It's great to know that our customer support team has been helpful and that our software is meeting your needs.

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