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Paycom - Making Payroll Easier
September 09, 2023

Paycom - Making Payroll Easier

Jordan Tjaden, LNHA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom as our time, attendance, payroll, and benefits platform. However the system is able to house so much data that we're still working on "building it out" to include performance evaluation dates, certification and license renewal information. Putting payroll responsibilities into our employee's hands has made the payroll process much smoother than it was previously.
  • Ease of use
  • Customer support
  • Employee self service
  • Some of the ACA setup is clunky and cumbersome
  • A year later we don't have the total rewards statement working correctly
  • Shift work differentials were a pain to set up. It took >5 months of use before everything was configured correctly
  • Business office has decreased the time to complete payroll
  • Annual reporting has been made significantly easier (401k audit, EEOC, OSHA)
Ease of use. Integration for payroll. Cost savings.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

No

Would you buy Paycom again?

Yes

Well suited for companies of all sizes, some of the functionality could be easier to edit in bulk, the intricacies of terminating/inactivating employees can be challenging at first.

Paycom Feature Ratings

9.0
Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
9
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
9
9.5
Pay calculation
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Support and Self-Service

Yes. We replaced our prior time & attendance provider, benefits enrollment platform, QuickBooks, and an outsourced accounting firm. These changes have resulted in overall cost savings for payroll processing.
Our new dedicated specialist is excellent with returning calls or voicemails. He is attentive when we have time-sensitive payroll issues.
100% the employee self service platform makes managing employee's personal information their responsibility.