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Real-Time Usage Insights & Direct Customer Communication
January 31, 2018

Real-Time Usage Insights & Direct Customer Communication

Russell Gray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We used Pendo on the Product & Customer Success Teams. For the both teams Pendo provided insight into feature usage and the ability to deliver messaging within the application.
  • Pendo's UI is very clean and easy to use. This makes training and onboarding new users extremely easy.
  • Pendo allows you to design messaging and walk-through guides that will target a specific subset of your users.
  • Pendo integrates with SalesForce, which allows you to use SFDC data to create segments and grouping within Pendo and it also allows you to see Pendo data within SFDC Account records.
  • The SFDC integration is sold as an add-on and needs some additional development. As with most product integrations there is more that could be done.
  • Pendo does not integrate directly with Gainsight. Data has to be sent through SalesForce or through an Amazon S3 bucket.
  • It can be difficult to integrated Pendo's NPS functionality with other email-based NPS programs.
  • Pendo has made communicating with our customers faster and easier.
  • Pendo provides actionable real-time customer usage insights.
  • Pendo provides and effective way of delivering NPS surveys to our power users.
Pendo is great to provide insight into how your customers use your application. If you want to know where they are clicking and which pages they spend their time Pendo is a great solution. Pendo is also great for communicating with customers / prospects within you application. Pendo does not provide any insight into how your customers are deployed - i.e. how much of your service they are using - it just measures interactions within your user interface.