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Excellent user analytics tool
December 20, 2017

Excellent user analytics tool

Raman Gulati | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We're able to solve multiple business problems with Pendo. A couple examples are 1) guidance on how users navigate our site so that we can make the most effective changes in our upcoming site redesign, and 2) being able to do an NPS survey in-app so that we can start tracking our score over time.
  • I like that user data is tracked automatically, even if I haven't tagged it. This means that six months from now I can come up with a new question to answer, add the tags, and have all the historical information ready right away.
  • Some pages can be tough to tag when the matching rules aren't specific enough. It would be great to be able to exclude certain patterns so that pages can be distinct.
  • The recently launched NPS tool isn't backwards-compatible with our existing NPS survey, so we aren't able to use it.
  • It's a bit too early to gauge the ROI impact as we just started using it a few months ago.
It's great if you don't have any user analytics software yet, and if you care about what individual users are doing (as opposed to general stats about user behavior as a whole). It's a nice supplement to data that you're already tracking through Google Analytics or through your own database.