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We LOVE Pendo.io!
March 01, 2018

We LOVE Pendo.io!

Stephanie Ratcliff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We use Pendo to track customer engagement in our product, provide support through walkthrough guides, and communicate with customers whenever needed directly in our program, through Pendo. Before Pendo, we had very little statistical insight into how our customers were using our program and which aspects of our program we could promote or improve on due to customer engagement (or lack thereof). With the insight we have now, we can understand in detail how each customer uses our program and how to guide them to be even more successful. Pendo is primarily used by our Customer Success Team, and occasionally used by our Marketing Team.
  • Great UX - Over all wonderful experience, from purchasing Pendo to customer service to actually using the product.
  • Fantastic UI - Easy on the eyes and very well laid out, especially considering all the data that is present!
  • Lots of options with graphs and reporting and the ability to really drill down deep.
  • The "Manage Guide In-app" feature is great to have, but sometimes it feels a bit "clunky" in it's layout.
  • Webinar I attended showed a Yes/No poll feature and so I immediately emailed Pendo support asking where I could find it. I was told they no longer support that feature. Webinars should have up-to-date material.
  • Nothing else. We love Pendo!
  • Better insight into customer behaviour has ultimately meant increased engagement in our product, which directly impacts our retention.
  • Pendo provides features that our Dev Team would have had to build. We've already saved thousands!
  • Our customers have more self-training tools at their disposal, which has increased the capacity of our Customer Success Team.
We only looked at two other products when we bought Pendo, but it by far was the easiest to use and had the best sales process. Great people to work with and honest with what they could and couldn't do. We are very satisfied with both the product and support so far!
Pendo is perfect for customer training. We use it as a part of our Help Desk (Walkthrough's for each page) and it works marvelously! Because of this, we have also saved thousands of dollars in development time.

We can easily segment our customer base to only target those who are not using a specific feature, and then communicate to them only. This works so much better than mass-emailing our entire customer base (what we used to do) about something that is potentially not relevant to most of them.