Item: Playvox
Rating: 10
Author: Verified User

Pros and Cons

Trainings.
Knowledge base.
Feedback.
Interaction with colleagues.
View my growth within the organization.

Filters.
Change color.
Possibility of leaving some pages with a bookmark link inside the platform. To be accessed quickly.

Return on Investment

With the information passed on correctly, customers stop returning to the service.
I started to have more confidence in what I do.
I don't need to ask for help all the time, I can turn to Playvox.

I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.

Key Insights

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?

Yes

Other Software Used

Slack, Amazingmail, Class for Zoom

Likelihood to Recommend

Playvox is very suitable for associations that have many employees, as it allows training, feedback, interaction between company colleagues, in addition to having all the relevant information for the good development of the work.

In many cases, large companies have difficulty in having all the information aligned with employees, and Playvox contributes so that everyone has access to information and training. For a small company with few employees and procedures, Playvox is not that necessary, but its implementation would standardize procedures and create an environment that employees could turn to whenever necessary.

Usability

Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Convenient Feel confident using Familiar	Inconsistent Slow to learn

Easy Tasks

Post comments on the platform.
Access the knowledge base.
Access my reviews.

Difficult Tasks

Edit the icons on the platform.
Look for some information I don't know where it is.
Filters.

Playvox

Overall Satisfaction with Playvox