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Quantum Metric is one of the best tools on the market
August 20, 2019

Quantum Metric is one of the best tools on the market

Aidas Savickas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

Quantum Metric has
become one of our main go-to tools which we use for monitoring the performance
of websites/apps as well as troubleshooting customer experience related technical issues. The session replay feature gives us very
good visibility and detailed insight into customer struggles and issues.
  • Session replay.
  • Data analysis and dashboards.
  • Intuitive user interface.
  • The session replay data could be stored for a longer period of time.
  • Better customer experience.
  • Faster resolution of customer issues.
  • Improved reporting.
  • Low level of errors.
  • Easy to learn and use.
  • Great user interface.
We always get support in a timely manner and issues are generally related to bugs or updates. Their customer support has always been great.
  • Acoustic Experience Analytics (formerly Tealeaf)
I would not even compare QM with Tealeaf. QM gives you an amazing user experience without any major bugs while using Tealeaf was really painful in terms of replaying customer sessions.
The session replay feature is extremely beneficial when we need to investigate customer issues. We can review the session at any speed, find the error that customers were getting, how many customers got affected and what the conversion rate is for these impacted customers.