Good for traffic management - works for multiple departments.
March 08, 2017
Good for traffic management - works for multiple departments.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with QuickBase
Primarily, we use QuickBase across our organization as a traffic manager. It also helps to review historical data about the kind of work coming in to each department - frequency - resolutions - etc.
- QuickBase support responds quickly.
- QuickBase stores a good amount of historical data for review.
- QuickBase has a very simple user management platform.
- I've had to create a lot of workarounds to keep information clean and organized between different departments using the same ticketing system. It involves a lot of extra field names in order to distribute the tickets. For example, Request Type, IT Request Type, Training Request Type.
- With the plan that we have, we pay over $500 a month based on our number of users, but I had to build the platform on my own. I'm sure there are more expensive options where QuickBase would have supplied a more developed platform up front, but that wasn't an option for our budget. If I weren't here to build it, I don't think anyone else could have or would have taken the time. If I leave, my company will have to pay for a dedicated support/maintenance.
Yes, this has definitely served its purpose for our organization. It's simple enough for the end users, which is key for us. We have users with many different levels of tech savvy and it had to accommodate them all.
I did not evaluate any other products. Quickbase was presented to me as our solution and we've made it work.
I consider myself a "citizen developer" and I developed the application fairly easily. I did not involve my IT department, but I already had a basic understanding of code and how rule sets. I'm also used to working with many different technology platforms in my daily work, so this was just one more system to learn.
- Building and deploying business applications faster
- Improving our ability to drive insights from our data
- Improving collaboration across one or more teams
- Solving a specific business challenge
- Building and deploying an application (or multiple applications) that meets our exact needs
We've really been able to make our QuickBase applications what we want them to be. If something isn't doing exactly what we'd like, I've been able to find workarounds. I'm sure that someone with greater developer acumen would be able to clean up our system, but it's working out just fine for us!
I update our system all the time when departments are added to or restructured. I change field information and add new options whenever we have a need and reroute tickets and projects accordingly. I add new content areas and auto-assign tickets based on staffing. I also use the reporting features to keep managers in the loop about their staff's requests even though they seldom use the system themselves.