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Rescue almost works perfectly, except one small issue for me
February 09, 2023

Rescue almost works perfectly, except one small issue for me

Jonathan Chang | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

Used to remotely control and troubleshoot user computers.
  • UAC for admin sign-in during software installs/un-installs and/or other admin actions
  • Connecting to computers on the internal network
  • File transfers
  • clipboard for copy paste, this doesn't work for me most of the time
  • Allows us to remotely manage company computers at remote offices in US, Europe, Asia without local IT support personnel.
Goverlan offered more tools but only works on internal network computers. It doesn't work on computers only on the Internet like Rescue.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Sending a link or code to remote users to start a support session works well. Using it to connect to online computers on the internal network is good.

Trying to reach computers not on the network without sending out a link or code doesn't work at all.

LogMeIn Rescue by GoTo Feature Ratings

Remote Administration
9.5
Screen sharing
9
File transfer
10
Over-the-Internet remote session
10
Multi-platform remote control
9

Using Rescue

16 - IT and app support.
  • Remote support of PCs on Internet only
  • Connecting to internal network PCs
  • File transfer
  • Support for users in far areas with sparse Internet, such as India
  • Support for any new remote offices without local IT support personnel.
Overall this has been the best remote support tool we've tried, GoverLAN, WebEx, Zoom, Teams, etc. doesn't have same feature set or general functionality.

Evaluating Rescue and Competitors

  • Price
  • Product Features
Wished we found a product that had features liked Rescue but also had working copy/paste clipboard.

Rescue Implementation

Using Rescue

I wish the copy/paste clipboard was working more often.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Connecting to remote systems
  • Connecting to internal systems
  • File transfers
  • Setting up un-attended access
  • Copy & paste clipboard
Yes, but I don't use it