Rippling Scales with Our Seed Stage Startup - With a UI that Makes Using its Tons of Features Simple
September 06, 2023

Rippling Scales with Our Seed Stage Startup - With a UI that Makes Using its Tons of Features Simple

John Dulin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Management
  • Payroll
  • Benefits

Overall Satisfaction with Rippling

We use Rippling for all of our employee and operations management - It is the core of the business. Beginning with employee management, payroll, and benefits is a good start for a small (15 employee) company. As we grow and have larger problems to solve, we see clearly how we would like to expand this bedrock of employee management into recruiting, onboarding, off-boarding, expense management, and document management. However, we appreciate that we do not have to use or pay for those modules yet.

One small point that has set the entire Rippling experience apart from competitors (Gusto) is the simplicity of the UI. Keeping the UI simple & readable when an employee is solving one task at a time or an admin has one urgent task to attend to is difficult for how many features Rippling has. Big tip of the hat to the Rippling team for keeping the UX disciplined and usable rather than flashing or confusing.
  • Employee onboarding
  • Prioritizing urgent admin tasks, such as signing new employees or renewing insurance
  • Allowing admins quick, readable reviews of team information
  • As we grow, the pricing of additional modules looks like it will grow quickly. Keeping this low would encourage us to lean into more use cases faster.
  • Changing employee salaries in the UI/UX was difficult the first time we learned how to do it.
  • Expense management could be more automated - Automatically creating filters on approved or unapproved expenses rather than post-hoc review.
  • Our ops team spends less time on bonuses and out-of-cycle pay calculations than previously.
  • We have doubled in size while keeping our ops & HR team the same size.
Overall, we found Gusto to have a less intuitive UI/UX than Rippling and less helpful and responsive customer service. We had an error with a healthcare provider at one point and had our healthcare lapse. Gusto was not very helpful in quickly resolving the issue.
Overall, we have not had to use Rippling support frequently (Which is a blessing itself).

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Rippling has an incredible combination of (1) Tons of features and (2) a UI/UX that helps you focus on the one thing you are doing right now. Very hard to get right and Rippling would not work if it had not executed this so beautifully.
Rippling is a powerful solution for team management. Focusing on the basics - employee management, payroll, benefits, - is fantastic. The equity management app with Carta is also helpful and easy.

We still have more to learn about adding more complex modules like document management, device management, Mainstreet tax credit integration, and others. Simpler, more powerful 'so what?' demos and examples of what those integrations get us would help motivate us to add more faster. It is hard to tell which integrations are magic and powerful and which are boring.

Rippling Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
7
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
7
View company policy documentation
7
Employee recognition
7
Tracking of all physical assets
7
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
Not Rated
Create succession plans/pools
7
Candidate ranking
7
Candidate search
7
Candidate development
7
New hire portal
10
Manager tracking tools
10
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
7
Applicant Tracking
7
Notifications and Alerts
7