Functional but far from perfect
September 08, 2023
Functional but far from perfect
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sage Intacct
We use Sage Intacct for most accounting-related functions including accounts receivable, accounts payable, cash management, journal entries, revenue recognition, order entry invoicing, contract management, usage-based & contract billing, prepaids, general ledger, financial reporting, & budgeting. With the Advanced CRM integration with Salesforce, customer, contract, and billing information is automatically synced to Intacct making it our system of record and source of truth without the manual effort of transporting data from system to system. We also have entities in multiple countries and leverage Intacct's multicurrency and global consolidation features to report on global financials in functional currency.
- UI/UX - navigating the system is intuitive and user-friendly
- Ability to report on native & custom dimensions
- Multi-currency management
- Flexible COA setup
- Bank/credit card reconciliations
- Within Global Consolidations you can only consolidate on a monthly basis. When acquiring foreign companies mid-month, this makes it incredibly difficult to provide a consolidated OBS in USD.
- Custom financial report setup. While very flexible, we found we had to create many account groups manually to format our reports in an intuitive way. It would also be nice if reports could be filtered by 'from' and 'to' dates, rather than by end date only and adding extra columns in the report setup.
- Revenue recognition for custom rev rec types.
- Ability to delete/modify data after incorrectly posting a payment on an invoice
- Dashboards are lacking and need to be updated manually frequently
- The integration with Salesforce saves us hours and hours of extra work transferring customer & sales data into Intacct
- Advanced contract billing automates evergreen contract billing with minimal effort
- Revenue recognition used to be a manual and time-consuming project. Now revenue reporting is all managed automatically in Intacct
- Currency conversions and global consolidations would be difficult to manage outside of Intacct's sytem.
The integration with Salesforce automates the sharing of information between our CRM & Intacct through a bi-directional sync making data more reliable and the reconciliation process easier.
Our company has several entities located across the globe so multi-currency and IGC are essential in creating financial statements. We also utilize the Contracts module for advanced billing and pricing options, along with custom revenue recognition management.
Do you think Sage Intacct delivers good value for the price?
Yes
Are you happy with Sage Intacct's feature set?
Yes
Did Sage Intacct live up to sales and marketing promises?
No
Did implementation of Sage Intacct go as expected?
No
Would you buy Sage Intacct again?
Yes
More flexibility and functionality than other vendors but much more expensive. Our 2023 renewal price jumped by more than 20% YoY