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Salesforce Community Cloud brings your Team together!
February 06, 2018

Salesforce Community Cloud brings your Team together!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

Salesforce Community Cloud is currently being used by our service team members. We are building our information knowledge base within the Salesforce Community Cloud to offer our service teams with immediate access to common answers.
  • Salesforce Community Cloud is very easy to navigate and find information quickly.
  • Salesforce Community Cloud offers a nice UI that is easy to set up and customize.
  • Salesforce Community Cloud offers integration within the Service Cloud so agents can access information easily.
  • Salesforce Community Cloud has met all of our needs and use cases, so far.
  • Salesforce Community Cloud has provided us a platform from which we can upload information for easy access to all members. This saves our team time and costs involved with offering support to our customers making us more efficient and eliminating double work.
  • Salesforce Community Cloud has made our teams more collaborative which improves teamwork and work place morale.
Salesforce Community Cloud is far more robust than the previous product we used. It is fully customizable, integrates with our team's service screens, and allows content to be more easily found.
Salesforce Community Cloud is well suited for use within any organization where general information needs to be stored and easily accessed across many users. It may not be as well suited for organizations that do more customized support that is unique and needs to be handled by a specialist on a case-by-case basis.