Great program, Lots to still learn
Updated November 02, 2021

Great program, Lots to still learn

Jennifer Martin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Other

Overall Satisfaction with SAP Business One

Business One is used daily at our facility. We use it to manage our inventory and others that we have at other locations. It handles all internal orders and billing as well as streamlining our processes.
  • Relationship Maps - showing us the process from start to finish in one screen is helpful
  • Holding people accountable as their name is attached to each process they do
  • Easy to Bill and Pay our customers and vendors
  • Reporting is very clearly designed for maximum clarity
  • Not easy enough to customize other reports that come up as being needed
  • Training myself and my staff at time of implementation
  • Setting up macros automatically would be nice
  • Having more included instead of having all the extra pieces being extra money especially for upgrades
  • struggling with training new people
  • also streamlined processes to make things easier and trackable
  • much better inventory keeping
we actually used microsoft passport .. that was very far behind the eight ball

Do you think SAP Business One delivers good value for the price?

No

Are you happy with SAP Business One's feature set?

Yes

Did SAP Business One live up to sales and marketing promises?

No

Did implementation of SAP Business One go as expected?

No

Would you buy SAP Business One again?

Yes

Microsoft 365 (formerly Office 365)
it is a lot for one person to learn at the beginning but what we use, we do use daily.
when I need support it normally costs me extra even though I am paying for support as it is an issue that has to be forwarded. very frustrating
Overall I love the program and it is an imperative program for us to use daily now. I would strongly recommend that if you get this program that you have someone that can be fully trained in every way and every program that this program uses so that you can utilize it to the fullest extent.

SAP Business One Feature Ratings

Accounts payable
8
Accounts receivable
8
Global Financial Support
1
Intercompany Accounting
6
Journals and Reconciliations
7
Configurable Accounting
5
Standardized Processes
6
Period Close
2
3rd Party Accounting Systems
Not Rated
Inventory tracking
9
Location management
6
Pricing
9
Order entry
9
Cost of goods sold
8
Order Orchestration
9
End-to-end order visibility
9
Standard reports
6
Custom reports
6
Role-based user permissions
2
Customer Invoicing
8
Inventory Visibility
6

Using SAP Business One

6 - accounting, shipping/receiving, customer service, owner
must be computer savy .. and I don't know half of what this program can still do
  • accounting
  • inventory tracking
  • customer history
  • pricing
  • i'm sure a ton but we don't have the people to understand the program well enough
struggling with the over abundance of what this can do. wish we knew all the ins and outs of the progam

Evaluating SAP Business One and Competitors

Yes - Real World
  • Price
  • Product Features
having it work directly with our customers program
probably wouldn't have done it .. we don't have the time to learn what this program can do. wish we were fully trained at the beginning.

SAP Business One Implementation

yes it was a mess at that time. a complete failure.
  • Implemented in-house
  • Third-party professional services
Vision33
Yes - Yes due to the person passing away and us never getting up and running the right way. it was a mess and very costly
  • no starting numbers were put into sap
  • never really learned the processes
  • was very overwhelmed just to get my people using the bare bones that we never went above that
  • accounting is a complete mess at this point
  • no month end or year end processes were done or gone over

SAP Business One Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Support understands my problem
Quick Initial Response
Problems left unsolved
Yes - With the new update I believe it has
Yes, when I deal directly with Megan and she knows my issues first hand... no waiting or being in a que... simple help

Using SAP Business One

ProsCons
None
Unnecessarily complex
Requires technical support
Not well integrated
Slow to learn
Feel nervous using
Lots to learn
  • Entering an Item
  • Viewing a Customer
  • Reporting!
  • Crystal Reports
  • History
  • Item Management with Warehouses
  • Process of invoicing
  • Process of writing a check / doing an ACH
Yes - I've asked for help installing this to make it work and it still isn't at that point so I have no clue if they really want people to use it...seems I need to now make changes to my server. Idk. it's not worth it right now.

Upgrading SAP Business One

Yes - yes it went smoothly
  • I can now do window's updates on all our PC's
  • easier reporting functionality
  • more syncing between orders and po's