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HRIS Ongoing Implementation data mining report guru
October 03, 2023

HRIS Ongoing Implementation data mining report guru

Ava DeFonzo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Recruiting
  • Onboarding
  • Performance Management
  • Compensation Management
  • Succession and Development

Overall Satisfaction with SAP SuccessFactors

Recruiting & Preboarding and Onboarding
HIGH turnover- Manager Self Service
  • Freedom to configure
  • Integration capabilities
  • Talent Management
  • Recruiting to Onboarding
  • Onboarding 2.0
  • Better ease of use for Business Rules
  • Allowing HR professionals without an IT background Story Reports & UI Configuration
  • Centralizes a de-centralized organization
  • SOX Compliance is much more manageable
  • Reporting for C Suite to reach decisions
Lots of customization for integrations with benefit carriers.
Decisions were made and implementation led us down the wrong path - for example, configured onboarding with new assignments only. We are not an organization for multiple assignments and shouldn't have been led down this path with the partner.
Workday used to be the kid version of SAP SuccessFactors, now the functionality is making it more user-friendly for HR.

Do you think SAP SuccessFactors delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

No

Would you buy SAP SuccessFactors again?

Yes

Capabilities are great - functionality isn't as user-intuitive for HR professionals. Even in the cloud, you will need IT Support.

SAP SuccessFactors Feature Ratings

7.0
Employee demographic data
7
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
6
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
Payroll Management ()
Not Rated
5.5
Approval workflow
6
Balance details
5
7.3
View and generate pay and benefit information
4
Update personal information
8
View job history
8
View company policy documentation
9
Asset Management ()
Not Rated
3.7
Report builder
5
Pre-built reports
2
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
8.6
Performance plans
9
Performance improvement plans
8
Review status tracking
9
Review reminders
8
Multiple review frequency
9
7.5
Create succession plans/pools
8
Candidate ranking
7
4.5
New hire portal
4
Manager tracking tools
5
8.0
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
8
5.7
Job Requisition Management
5
Company Website Posting
5
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
4
Applicant Tracking
7
Notifications and Alerts
5

SAP SuccessFactors Support

if data is impacting less than 5 users, expect a resolution in 2.5 months
ProsCons
Kept well informed
Support cares about my success
Quick Initial Response
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Yes - they are great in signing us up for demos and SuccessConnect!
Yes - It says it was resolved, it wasn't
Onboarding & Recruiting Support got on the phone together!!