Science Logic: The Wizards of the IT world.
April 25, 2019
Science Logic: The Wizards of the IT world.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScienceLogic
We use ScienceLogic to actively monitor our core network, as well as the networks of our customers and owners. Currently, 90% of our organization uses SL in one way or another. We selected SL due to its flexibility and scope of deployment.
- Event management.
- Ease of deployment to my customers.
- Easily to access to read information.
- Front line support has suffered a major set back in the last few years. With the deployment of the geographically diverse support center, I feel like we simply don't get to speak with the technicians that actually know how to fix our issues.
- Complex dashboard widgets can be slow and hard to use. Some of these are customer facing and make the platform appear less reliable.
- Full multi-tendency across the whole platform UI.
- I can't comment on that.
Yes - We replaced Orion and NetOmnia. There were others but I can't comment on which ones, it was before my time with the company.
In the last two years, we have successfully converted a large customer from their own NMS into SL. In doing so, we discovered multiple devices that were not even being monitored. This not only added value for our customer but increased our revenue as well. Another customer recently signed on to use us as their primary NMS. This customer asked for some custom deployments that wouldn't be available in other systems.
We regularly advertise that we have a robust and customizable platform that will perfectly suit any need. We have attracted some very positive attention from some business out here and expect that further growth is on the horizon. SL has given us the ability to compete very directly in a highly competitive world.
We use SL to integrate with some customer networks. This allows us to know exactly how our equipment is performing in an off-net perspective. Working with professional services has opened the door to new ways of thinking and new revenue streams. The process itself collects performance data, imports it into the system, displays it in a human-readable format and allows us to generate custom reports on it.
- Custom reporting has been huge to some of our customers. The level of detail we can provide them has made us look very impressive.
- Custom automation. We use custom automation to provide customers with detailed information about their devices when an event triggers. This speeds up their TTR and lowers their production costs
- API integrations with other systems.