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Technical opinion
Updated June 06, 2022

Technical opinion

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

Depending of the devices to be integrated, it can be smooth or not.
It is used for a particular product, called Unified Communications. ScienceLogic is monitoring and creating reports for this product. In some cases, it is helping us to generate our report for our customers, i.e. when a customer migration happens. Also, we create some intelligence about alarming, so the service is better monitored.
On-Premise Only
  • Accurate monitoring.
  • Monitoring automation.
  • Alarm reporting.
  • Hardware requirements too high.
  • Tracing tool.
  • Professional reporting tool.

Do you think ScienceLogic SL1 delivers good value for the price?

Yes

Are you happy with ScienceLogic SL1's feature set?

Yes

Did ScienceLogic SL1 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ScienceLogic SL1 go as expected?

Yes

Would you buy ScienceLogic SL1 again?

Yes

Yes - PCA from Cisco. The alarm from the previous tool was really poor, and we were having several incidents without a proper alarm system.
Nowadays, our product is propertly monitored, so customer are more happy.

ScienceLogic is a power tool, as a point to improve is to reduce the number of resources needed.
In one screen we can see if there is any issue in the service. Also, the versability of the product help to monitor different products.
I recommend to buy this platform. Also some development skills will need if some features are not comming in the standard product, this will also imply difficulties to support the product.
These are the main products where we are using ScienceLogic to monitor our services: Cisco Hosted Collaboration Solution, Unified Communications (UC) Management Solutions (VOSS4UC), VMware vRealize Orchestrator, Ansible and Layer X platform.
In most of the cases works quite good. Nowadays, for new products which are using public Cloud, we vaguely using.
Nowadays, it is not used for automate workflows/processes.
  • Alarming rules.
  • Dashboard reporting.
  • It is helping to maintenance our product.
I was not involved in the decission, it was more business decission. PCA was a product without accurate alarms.
As an alarming tool it is really powerful. Regarding alarming in Cisco Hosted Collaboration Solution can improve, being more efficiency, and trying to reduce the number of API queries.
If the device or product is not having a PowerPack create, it needs some development to integrate.

As a reporting tool using Layer X needs to improve. (Layer X is not anymore as partner)

Integrating ScienceLogic SL1

I really like this monitoring tool, as it is really versatile, and not difficult to use. Also, all documentation and trainings provided help to knowledge the platform and to be easier to use.
  • VOSS4UC
  • Cisco-ISE
  • Oracle-ISR
Any of this integration was smooth. It would be good to have PowerPacks created for them. Cisco-ISE is a wide known product.
  • Cisco-ISE
  • Cloud Services (AWS & Google Cloud)
  • API (e.g. SOAP or REST)
We use to investigate the API, and try the integration with this.
To be more efficiency with API queries, as some platform like Cisco CUCM get stucks with too many Tomcat queries. It is a bug in CUCM, but ScienceLogic should be more efficiency.

Evaluating ScienceLogic SL1 and Competitors

  • Price
  • Product Features
Product Feature, and the previous product was really bad
I will be more focus on OPEX cost