Overall Satisfaction with ScreenConnect
Our organization uses ScreenConnect to access client computers and servers remotely for support. The business problem it addresses is to quickly and efficiently solve a client's problem.
- It is quick and easy for my clients to allow me to access their computers with ScreenConnect either through a web browser or email link.
- I really like how ScreenConnect allows me to use my dual monitors and see my client's dual monitors.
- It is also very easy to add multiple computers and servers that I access on a regular basis.
- A shorter URL, some people that aren't real computer savvy have a difficult time understanding and typing in screenconnect.com
- ScreenConnect allows me to handle more clients because I can take care of their problems from my office instead of wasting time driving.
- ScreenConnect also has helped customer satisfaction because I can resolve their problems immediately instead of waiting for me to go onsite.
The main reason I switched from FixMe.IT to ScreenConnect was multiple monitor support. I use dual monitors and many of my clients use dual monitors and FixMe.IT would only support one monitor so I was constantly having to switch back and forth between monitors which was much less efficient, ScreenConnect resolved that problem for me.