SendGrid gets your emails delivered and has amazing customer support.
August 16, 2018
SendGrid gets your emails delivered and has amazing customer support.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SendGrid Marketing Email
We use sendGrid emails to send our most important transactional emails.
- Good deliverabilty of emails.
- Amazing customer support.
- Easy to use interface.
- I wish there was an option to see all of the suppressions at once. Currently, I have to click down the list of 7 options which is a little annoying to search for a certain person who may be being supressed but you are not sure which type of suppression that person is under.
- Since sub-users are possible (which is a very nice feature), it would also be nice to be able to have webhooks available for each of the sub-users as well. Currently there is only one central web hook possible per account.
- When more emails get delivered, transactions get completed with our business. When emails don't get through, orders do not get completed and there is a breakdown in communication which causes problems for all parties involved.
I like SendGrid best for my most important transsactional emails because I feel they have the highest chance of getting through.
I also use Amazon SES, but only use them for less important transactional emails. SES is cheaper, but their reputation isn't as good with ISPs so more of their emails get blocked than SendGrids I've notice (espeically on a shared IP) and also with a custom IP address. I have custom IP addresses on both SendGrid and SES and can say easily that more emails get delivered with SendGrid. Also, SendGrid lets you have a custom rDNS, where as Amazon does not, so that is a bonus. Support on SenGrid is amazing. Amazon's support is very limited and you can't get ahold of anyone unless you pay extra for support. Also, often times you won't hear back from anyone via the forum so that is disappointing. SendGrid is better over all experience, but more expensive per email send than SES.
I also use Amazon SES, but only use them for less important transactional emails. SES is cheaper, but their reputation isn't as good with ISPs so more of their emails get blocked than SendGrids I've notice (espeically on a shared IP) and also with a custom IP address. I have custom IP addresses on both SendGrid and SES and can say easily that more emails get delivered with SendGrid. Also, SendGrid lets you have a custom rDNS, where as Amazon does not, so that is a bonus. Support on SenGrid is amazing. Amazon's support is very limited and you can't get ahold of anyone unless you pay extra for support. Also, often times you won't hear back from anyone via the forum so that is disappointing. SendGrid is better over all experience, but more expensive per email send than SES.