Streamline the Post-Sale Customer Experience with Thoughtful Physical & Virtual Gifts & Experiences
February 25, 2021
Streamline the Post-Sale Customer Experience with Thoughtful Physical & Virtual Gifts & Experiences
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sendoso
We use Sendoso as part of our post-sale customer success and engagement strategy. Sendoso helps to streamline how we send thoughtful gifts to our clients to engage them throughout the customer lifecycle. Previously, it was extremely time-consuming to coordinate and execute the physical and e-gift process, and we purchased Sendoso to help us accelerate the time to send gifts as well as improve the variety of gifts that we are able to send.
- Provide a vast array of physical and virtual gifts and experiences available to send.
- Integrate the sends into our CRM for transparency as well as correlating sends to value.
- Simplify and streamline the end-to-end send process for our employees and for the customer.
- A premium product with a premium price tag.
- A complex user interface that requires frequent training.
- Reduced the amount of time required to send gifts to customers.
- Increased the number of thoughtful, curated gifts that we can send to customers.
We have worked with other swag companies, but they are not software/techonlogy products like Sendoso.
We decided to use Sendoso solely because it (1) makes it easier to send personalized, one-off sends easier and (2) can automate the execution of customer lifecycle sends.
We decided to use Sendoso solely because it (1) makes it easier to send personalized, one-off sends easier and (2) can automate the execution of customer lifecycle sends.
Do you think Sendoso delivers good value for the price?
Yes
Are you happy with Sendoso's feature set?
Yes
Did Sendoso live up to sales and marketing promises?
Yes
Did implementation of Sendoso go as expected?
Yes
Would you buy Sendoso again?
Yes