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Marketing Automation with World Class Customer Support Has Exceeded Our Expectations
July 03, 2020

Marketing Automation with World Class Customer Support Has Exceeded Our Expectations

Jeff Dennings | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

Transparency of our efforts all from a single source. We are now able to analyze all of our various marketing efforts without the need to learn reporting from various systems.

The SharpSpring platform helped us see which marketing efforts are working. We have quit wasting money on efforts that weren't working as well as we had originally thought and moved the budget to those that are providing the best ROI.

We have pinpointed bottlenecks in our company and implemented actions that resolved these issues which has increased our bottom-line as well as our own customer satisfaction.
  • Features - all the features and reporting that we need to bring our marketing efforts to a single platform.
  • Customer Support - from onboarding to virtual training to weekly webinars by experts to the customer support team that responds quickly and accurately -> all have scored an A+ on my scorecard.
  • Price - an entry investment that made it very doable for my company to jump in the marketing automation to compete with companies much larger than ours.
  • It's been working well for us, so it's kinda hard to come up with a dislike, but if I had to pick something it would be the fact that the weekly webinars "SharpSpring at Work" just went from weekly to bi-weekly. The upside is that they are planning at making them more in-depth.
  • Being able to identify marketing efforts that were not working as well as we had thought allowed us to move the budget to those that were performing increasing our ROI.
  • Reporting on our processes identified bottlenecks that were causing us to lose potential clients. We improved our internal processes and now we are gaining more clients. SharpSpring has paid for itself.
SharpSpring offered us a way to implement marketing automation at a price that our business could afford. The features are more than enough for us to compete with companies that are much larger than we are. So the pricing got us to commit, but since then their customer service has proved to be nothing short of spectacular.

The onboarding was laid out for us step-by-step. We have a specialist that we talk to frequently that keeps us on task. When we did hit a snag, support stepped in to resolve it quickly and accurately.

The video training shows click by click what to do and how to do it. An added value is a webinar series on implementation and use.

The platform is modeled in a way that replicates our business model, so our employees found it logical and easy to implement their pieces of the big picture.

Constant Contact Lead Gen & CRM Feature Ratings

9.9
WYSIWYG email editor
9
Dynamic content
10
Ability to test dynamic content
10
Landing pages
10
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
10.0
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
10.0
Calendaring
10
Event/webinar marketing
10
10.0
Social sharing and campaigns
10
Social profile integration
10
10.0
Dashboards
10
Standard reports
10
Custom reports
10
10.0
API
10
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

SharpSpring Support

What good would a product be if you're not using it? SharpSpring Support has helped us get the platform in place and functioning at its best. Their timely responses and resolutions are spot on accurate.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - The standard support has met our needs.
We have needed support to answer questions via chat on several occasions.
We also needed support to help us through a tricky integration with our website software using support tickets.
In regards to both type of help, SharpSpring responded quickly and accurately to our issues.