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SharpSpring works for us
June 11, 2022

SharpSpring works for us

Wayne Ivey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with SharpSpring from Constant Contact

We use SharpSpring throughout our entire company. We are using the landing page function, tracking social media, utilizing the automated marketing features, and the automated lead tracking features. We particularly like how everything is fully integrated.
  • Lead tracking
  • Email marketing automation
  • Social media listening
  • I'd like to see SharpSpring become more mobile-friendly for Android users.
  • Navigation can be cumbersome.
  • Would like to see more Constant Contact functionality integrated.
  • More LinkedIn integration.
  • It has helped us transition to an inbound marketing focus.
  • It has enhanced the quality of service that we can offer to our clients.
  • It helps us to follow up on leads in a timely, complete manner.

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

It seems to me that SharpSpring is best suited to companies that are looking to take advantage of shifts in buyers purchasing habits towards automated, digital, inbound marketing and have annual sales of 1million and up.

Constant Contact Lead Gen & CRM Feature Ratings

8.3
WYSIWYG email editor
Not Rated
Dynamic content
9
Ability to test dynamic content
8
Landing pages
9
A/B testing
8
Mobile optimization
5
Email deliverability reporting
9
List management
9
Triggered drip sequences
9
8.8
Lead nurturing automation
9
Lead scoring and grading
9
Data quality management
8
Automated sales alerts and tasks
9
8.0
Calendaring
8
Event/webinar marketing
Not Rated
8.0
Social sharing and campaigns
8
Social profile integration
8
6.3
Dashboards
9
Standard reports
2
Custom reports
8
Not Rated
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

Using SharpSpring from Constant Contact

2 - Sales and tech support.
2 - 1 is very technical, the other is a non-technical user.
  • Our own marketing
  • Lead tracking
  • Customer follow-up
I believe it is the best tool for the money.

Evaluating SharpSpring from Constant Contact and Competitors

SharpSpring from Constant Contact Implementation

Be prepared to invest quality time and self=honesty is a must.
  • Implemented in-house
Yes - We followed the lead provided by a SharpSpring employee.
Change management was a big part of the implementation and was well-handled - We needed to fully adopt these practices throughout the company.
  • We were starting from scratch.
  • We really needed more internal resources for more content creation.

SharpSpring from Constant Contact Support

ProsCons
Knowledgeable team
Support understands my problem
Not kept informed
Escalation required
Slow Initial Response
Don't even know what that is.
Yes - no
We are having a hard time reselling SharpSpring to our clients. We received immediate support and this is currently in process.
inconsistent support and results

Using SharpSpring from Constant Contact

ProsCons
Well integrated
Unnecessarily complex
Difficult to use
Lots to learn
  • Setting up buyer personas
I have found it cumbersome to navigate and some features are not well explained.