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ShipStation is a shipping software that offers a range of use cases to streamline and simplify the shipping process for businesses. …
Starting at $9.99 per month
View PricingOverview
What is ShipStation?
ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS,…
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Pricing
Starter
$9.99
Cloud
per month
Bronze
$29.99
Cloud
per month
Silver
$59.99
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.shipstation.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9.99 per month
Product Demos
Magento 2 Multi Vendor ShipStation Integration Plugin - Working
YouTube
MRPeasy - Setting Up and Using ShipStation
YouTube
AutoShipper for ShipStation Product Demo with Examples
YouTube
ShipStation Integration Demo for Spire ERP
YouTube
ShipStation | Demo Video
YouTube
Demo of Shopify, LOCATE Inventory Picking and ShipStation Split Shipment Functionality
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ShipStation?
ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses alike.
ShipStation Features
- Supported: Multi-Carrier Shipping Integrations including: UPS, FedEx, USPS, DHL, and GlobalPost
- Supported: Multi-Channel Integrations including: Shopify, Amazon, BigCommerce, and WooCommerce
- Supported: Import and order management, label printing, customized branding, tracking, inventory management
ShipStation Integrations
- Shopify
- Shopify Plus
- WooCommerce
- BigCommerce
- ChannelAdvisor
- Square POS
- Volusion
- PrestaShop
- Miva
- PayPal Payments Pro
- X-Cart
- Brightpearl by Sage
- OpenCart
- Ecwid by Lightspeed
- QuickBooks Commerce
- Sellbrite
- Wix
- Squarespace
- SkuVault
- Adobe Commerce (Magento Commerce)
- NetSuite ERP
- Zendesk Sell
- SAP Business One
- Acumatica
- Salesforce Starter
ShipStation Competitors
ShipStation Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
ShipStation starts at $9.99.
Reviewers rate Support Rating highest, with a score of 8.7.
The most common users of ShipStation are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
ShipStation is a shipping software that offers a range of use cases to streamline and simplify the shipping process for businesses. According to users and customers, ShipStation is commonly used to manage orders from various channels and platforms, providing accurate shipping rates and efficient order management. The software integrates seamlessly with popular eCommerce platforms such as BigCommerce and Shopify, making it easier for online businesses to handle order shipping effectively. By importing orders directly from these platforms, ShipStation creates shipping labels based on customer-selected services and carrier rates, saving time and ensuring smooth operations.
Another key use case of ShipStation is its ability to handle international shipping options. With features that facilitate UPS export documentation, the software eliminates the need for duplicate entries and simplifies the process for businesses sending packages abroad. Users have reported that this functionality has made international shipping much easier and more convenient.
In addition to international shipping, ShipStation also integrates with Stamps.com to ship through USPS. This integration allows users to print postage at home, saving valuable time at the post office. The software acts as a central hub for managing sales from multiple platforms, making it an indispensable tool for businesses with diverse selling channels.
Furthermore, ShipStation provides in-house shipping management capabilities, reducing the need for a fulfillment center and keeping costs down. This feature has been particularly beneficial for small businesses looking to streamline their operations and maintain control over their shipping processes.
Despite its many advantages, some users have reported issues with USPS International Shipping and difficulties with support. However, overall feedback suggests that ShipStation has significantly improved the speed, efficiency, and organization of shipping processes in warehouses.
Overall, ShipStation offers a comprehensive solution for businesses seeking an easy-to-use platform that integrates seamlessly with various selling channels. Whether it's managing orders from different platforms, handling international shipments, or simplifying in-house shipping management, ShipStation proves to be a valuable tool for optimizing the shipping process and ensuring customer satisfaction.
Intuitive User Interface: Several users have found ShipStation's user interface to be intuitive, making tasks easy to complete. This suggests that the software offers a user-friendly design that requires minimal training or learning curve.
Helpful Customer Support: Users have praised ShipStation's customer support for being helpful and responsive. This indicates that the software provides reliable assistance when users encounter issues or have questions, enhancing their overall experience.
Seamless Integration with Multiple Sales Channels: ShipStation's ability to connect all sales from various platforms in one place has been appreciated by users. This suggests that the software seamlessly integrates with multiple sales channels, providing a centralized hub for order management.
Cons:
- Lack of UPS End of Day Report: Some users have expressed frustration with ShipStation's refusal to offer the UPS End of Day Report for Driver to Scan, making it difficult for them to process claims with the carrier.
- Customer Service Issues: Several reviewers have complained about the declining quality of customer service in the last 6-12 months, citing repeated outages and problems. They also mentioned that front-tier support lacks insight into the duration of system downtime.
- Inaccurate Status Page: Many users have pointed out that ShipStation's status page is inaccurate, as it shows 100% uptime even during major issues and disruptions in their services. This discrepancy has caused confusion and inconvenience for customers relying on this information.
Users commonly recommend Shipstation for its time-saving automation, streamlined process, and cost savings for small to mid-range businesses. They find the platform user-friendly and easy to implement, with various search options that enhance efficiency. Shipstation also offers affordable pricing and good integration, allowing users to access discounted UPS rates. Furthermore, reviewers suggest trying Shipstation for batch shipping, order management, and discounted rates. They recommend setting up automation to save time and find the tool especially useful for managing shipments in small and medium-sized eCommerce stores. Additionally, users appreciate Shipstation's quick and easy label creation and printing features, which make order fulfillment more efficient. Some users also mention that Shipstation offers helpful customer support and daily ease of use. Lastly, reviewers highlight that Shipstation allows for shipping through multiple carriers and the creation of custom packing slips—a valuable feature for smaller businesses or nonprofits looking for efficient package handling.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
July 18, 2023
Put your money and time somewhere else!
Score 1 out of 10
Vetted Review
Verified User
We use ShipStation to manage the outbound shipments of 25k+ orders per year. It acts as our main fulfillment system, while we use another platform for inventory management.
- QC at pack
- Label production
- None
In my experience, they both are bad. I believe ShipStation was the better option when we moved over, but I do not believe it has not kept up with changes on Shopify.
March 07, 2023
ShipStation Review
Score 4 out of 10
Vetted Review
Verified User
I have used ShipStation for 4 years now. Up until the last 6-8months it worked flawlessly and was headache free. Within the last 6months I have had issues with USPS International Shipping to where I am unable to utilize USPS International shipping for letters/documents or packages. Explanations below... 1) Going back ~6months ago ShipStation started defaulting for USPS International packages to using Global Post even though USPS had been selected and Global Post was not even a carrier I had setup inside of ShipStation. I created a 'support case' and someone quickly got on the problem and resolved it and in fact due to my request completely disabled Global Post from being used with my account per my request. Then on 1/25/2023 I went to create a USPS International Package Label and all of a sudden the label created showed Global Post. I went and looked at my shipping settings and quickly saw that without my authorization Global Post services had been checked to use for USPS International Packages, even after this had supposedly been disabled for my entire acccount? After unchecking the Global Post selections and voiding the original label ShipStation still created a label using Global Post! After 5 attempts I gave up and reached out to support on 1/25/2023. To this day this has not been resolved and since originally filing the support case no one has responded since 1/30/2023 and that was simply the original person I spoke with via Chat asking if it had been resolved which I replied no; no one has even responded to the case. 2) More recently 2/25/2023 I tried sending a USPS International Letter and in creating the label ShipStation now creates a label that is not scaled correctly and no way to scale it correctly and it does not fit the address into the box area that is supposed to print. The label does not have customs information on it as it used to; secondly I could not even void the label as I had been able to in the past. Since 2/25/2023 I have explained/re-explained the issue taken pictures of 2 printed labels side by side attached PDF's of a good label vs. this bogus label that doesn't even print correctly and for 10 days not the support person can't even acknowledge that there is an issue. I have spent far too much time on ShipStation. While I may continue to use it for Fedex and US shipments I am starting testing other shipping service platforms as the support from ShipStation lately is simply unacceptable. From what I have been reading on various forums/reviews I am not the only one who has pretty much had enough with the lack of support from ShipStation.
- Handles Fedex Shipments properly
- Simplifies Export documents with Fedex correctly
- Allows relatively simple connections/interface to WooCommerce, Ebay, and Amazon but I am sure other shipping software does also.
- In my opinion, customer support is abysmal. I truly believe support people are trained to just delay, delay, delay as there are multiple times the responses I get back are essentially like the utterly useless tech questions "is your unit plugged in?"
- In my experience, there is literally no way to contact anyone at ShipStation outside of their Support Chat/Case System. They have an email for support but it all goes to the same place.
- Fix USPS International Shipping issues!!
- Ease of not having to go to the Fedex or USPS office all the time to create shipping labels.
- Handling of Customs documentation
- When it has worked it is good and simplifies shipping. In my opinion, when it doesn't don't expect anything to get fixed anytime soon. Make sure to have a backup plan.
Have not as of yet but will be doing so.
I sell my products on many platforms, and I love ShipStation because it allows me to see all of my sales from every platform all in one place. I also love that I can ship my products right through ShipStation and it automatically leaves tracking information with each sale, regardless of the platform the sale was made on.
- Connects all of my sales from every platform in one place.
- Allows me to re-arrange columns almost like a spreadsheet so I can put sales in order by certain columns (date/name of customer/item name, etc).
- It's linked to my Stamps.com account so when I print postage it comes out of my Stamps.com account.
- I have a lot of items that are similar in name, so I like that it also shows an image of each item in the order so I am sure to ship the correct items to my customers.
- It's easy to get shipping rates for different classes or even different carriers.
- Last year (summer?) they made some changes and I can no longer schedule a USPS pick up from my ShipStation account. I put in a ticket and they said it could be months before it is resolved, something about how this particular team only works so many days a week. Well, it has been almost a year, and still no resolution. I used to use the USPS pickup option daily through ShipStation. Now I have to go to the USPS website and log in every single day and it's frustrating.
- I used to be able to print postage with my Rollo printer. They suddenly and without any notice said they no longer support Rollo, so now I have to download the label and print it from a PDF file for EVERY order.
- I wish they would let me connect with my Faire account! The only account I am not able to link to ShipStation.
- Print postage for all of my orders from one platform.
- Can usually contact support quickly when there is an issue.
- All sales from all platforms are automatically downloaded to my ShipStation account.
- They definitely save me a lot of time, having everything all in one place.
ShipStation is above and beyond all of its competition. I have tried them all. I also need the ability to ship things, first-class, with just a stamp (no tracking), and Pirate Ship and anything else like Pirate Ship does not have that feature. ShipStation is the only one that does. With ShipStation, I can ship a flat, rigid mailer for 76 cents. With Pirate Ship, the minimum is over $3. When you ship a lot of these, it all adds up.