Great Video Conferencing and More
Kaleb-John Loo | TrustRadius Reviewer
September 22, 2019

Great Video Conferencing and More

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Skype

Skype is used to communicate within the office. Whether we require a simple quick instant message, a phone call, or a video call, Skype provides the means to reliably relay information. With Skype being installed on all of the computers and providing each employee with an account, it means that we can create an interoffice communication network when emails are not sufficient enough. Skype saves time by providing an instant connection between employees so that they can address any problem with a quick conversation.
  • Solid desktop application.
  • Good mobile application.
  • Array of features.
  • High-quality video and voice.
  • Configuration of Skype is particular.
  • If you have multiple input devices, it can be cumbersome to set up the correct one.
  • Sometimes it is not desired to launch Skype, but it is enabled by default. You have to change your settings to disable Skype.
  • Skype improves interoffice communication, reducing the amount of wasted time that comes with a large number of emails.
  • Skype is intuitive and requires little overhead, making the implementation seamless.
  • Skype's high-quality video and audio make calls flow better with little dropped data.
Skype offers more features than Google Hangouts provides. Skype is better suited to a business environment. It has more advanced chat features and integrates with more devices. Skype is also more private than Google Hangouts, which makes it more ideal. Skype also is built to handle large conference calls, which Google Hangouts is not. Skype has more customization options as well.
Skype provides a lot of good documentation on its feature set. A lot of the settings are intuitive and easy to use. It is a widely utilized program that has a ton of helpful articles online and if required, the Skype support team is more than willing to help solve issues with the application.

Do you think Skype delivers good value for the price?

Yes

Are you happy with Skype's feature set?

Yes

Did Skype live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype go as expected?

I wasn't involved with the implementation phase

Would you buy Skype again?

Yes

If everyone in the office utilizes Skype, it can be a great tool for office communication. However, when some employees only stick to email, it loses its effectiveness as the messages that you send are never received. Skype is also good if your customers or other businesses utilize it, but if not, then there is also little value there.

Skype Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
9
Mobile support
9
Desktop sharing
9
Whiteboards
Not Rated
Calendar integration
9
Meeting initiation
9
Integrates with social media
9
Record meetings / events
9
Slideshows
9
Live chat
9
Audience polling
9
Q&A
9
User authentication
10
Participant roles & permissions
10
Confidential attendee list
Not Rated