How Slack helped grow our ARR!
November 03, 2023
How Slack helped grow our ARR!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Slack
My product is an announcement app for Product Updates & Software Updates. Users can create their own widgets and changelog to publish posts and announcements. We also have a feature request, roadmap and NPS tool.
We use our product to align with different departments, create technical support tickets, and work on them with our technical team via using Threads, and integrated Slack with many different applications to streamline our product design process.
We use our product to align with different departments, create technical support tickets, and work on them with our technical team via using Threads, and integrated Slack with many different applications to streamline our product design process.
- Direct Communication
- Creating threads to align with different products
- Integration with other applications with helps with organization and planning
- Using Canvas in channels can be improved and highligted.
- Wish we could add message templates. For example, when creating a bug report, I always have to rewrite the template (or copy it from a notepad)
- We were able to increase our ARR from $600K to $750K because we used Slack frequently to align our product & support and design departments to provide a good experience with our product. Slack helped us align with objectives, create plans and discuss business objectives.
We have selected Slack because it is easier to configure for small start up teams, and it is more casual than Microsoft Teams. Nothing against Teams, it is an amazing product still, but Slack fit our use-case and our "casual" approach better.
Do you think Slack delivers good value for the price?
Yes
Are you happy with Slack's feature set?
Yes
Did Slack live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Slack go as expected?
Yes
Would you buy Slack again?
Yes