Item: Slack
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use Slack in a sales organization. We use it for team collaboration, operations management, direct messaging and for company wide communications.

Pros and Cons

The UI is clean and user friendly
Mobile app is optimized
Organizes chats and groups very well

Hopping back into threads are a bit cumbersome
It can be hard to navigate if you have multiple channels you are in

Return on Investment

It has created an efficient work flow for reps
It has provided synergy between departments
It makes getting rep feedback quick and easy

Alternatives Considered

Microsoft Teams and Salesforce Inbox

Slack is the benchmark for communication platforms. It is hands down the easiest to use and most efficient communication system out there. There is no comparison to these other systems.

Other Software Used

Salesforce CMS, GoTo Connect, Outreach, Atlassian Confluence, Chili Piper, Workday Cloud Platform, Gong, Coupa, TruVoice from Corporate Visions, Klue

For a sales organization, Slack is very optimized. It gives you tools to communicate effectively and run an efficient organization. It gives you tools to communicate on the computer in the office or on the go which is great.

Efficient and Easy to Use!

Overall Satisfaction with Slack

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think Slack delivers good value for the price?

Are you happy with Slack's feature set?

Did Slack live up to sales and marketing promises?

Did implementation of Slack go as expected?

Would you buy Slack again?

Other Software Used

Likelihood to Recommend

Slack Feature Ratings