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All the things you need for CRO in one package
October 22, 2021

All the things you need for CRO in one package

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

We use Smartlook for some quick analysis of clients' websites. In terms of heatmaps, scrollmaps, basic funnel drop off and some basic events.
  • Events tracking without web analytics tools.
  • Recordings.
  • Personalized dashboards.
  • Mobile apps analysis.
  • Segmentation setup.
  • Continuous tracking.
  • Cookies integration.
  • Improved usability of the site.
  • Better conversion rate.
  • Testing out UX changes.
It's very easy to use, so I never really needed support. Only few times discussed pricing.
Very easy setup via GTM, pre-designed dashboards and basic events.
More functionality for similar price. Smartlook tracks events, Hotjar does not.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

Very good for one off analysis. For small to medium size companies it's a must have to get at least some data once in a while. For continued measurements it could get pricey, depending on your traffic. I like the function to have a personalized dashboard with data you need.