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Spiceworks Review
September 21, 2016

Spiceworks Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

Our team solves tickets everyday using Spiceworks. Love the fact that users can log in and check on the status of their ticket. The email notifications for incoming tickets is also very good. It greatly increases our company's performance without costing anything. This is easily the best ticketing system available on the market.
  • Very easy to use
  • Great UI
  • The inventory management tool is the best i've seen, works flawlessly.
  • The only thing I dislike is that spiceworks only supports Windows Servers. I hope in the future they start supporting Mac OSX
  • Amazing for ROI + it's free it doesn't get much better than this
If you don't want to spend money on a ticketing system, Spiceworks is the way to go. I would go as far as saying it beats lots of paid solutions. Very well suited for all IT related business needs. I don't see any flaws or drawbacks in this ticketing system. A must have for any business.

Spiceworks Help Desk Feature Ratings

Incident and problem management
8.7
Organize and prioritize service tickets
9
Expert directory
8
Subscription-based notifications
9
ITSM collaboration and documentation
8
Ticket creation and submission
9
Ticket response
9
Self Help Community
9.0
External knowledge base
9
Internal knowledge base
9
Multi-Channel Help
8.8
Customer portal
8
IVR
8
Social integration
9
Email support
10
Help Desk CRM integration
9