Good service. Could use a bit more polish on the admin UI/UX
March 16, 2022

Good service. Could use a bit more polish on the admin UI/UX

thon lorenz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

We build digital interactive installations for museums, trade shows, marketing events, and public spaces. These often require PCs that we install at various locations. We use splash top to install our software on these machines and monitor them when support is needed. We also have about 15 machines in-house which we use for prototyping and other work. We also use splash top on these machines.

Pros

  • Remoting in
  • File transfer
  • Easy setup and deployment

Cons

  • The setup of user groups and computer groups has a very obtuse interface. It's like you let a developer pick the UI and not a UX expert. Managing both could be done with drag and drop lists.
  • The splash top business app could use better organization. Right now all the computers are just a big list. A more scannable UI would help. Perhaps let users pick icons, highlight colors, or tags for individual computers or groups.
  • It's more professional and more stable than Team Viewer. Switching has helped us be a more reliable company for our clients.
I've never needed help.
Eh, I'm not a security expert so I can't attest to the security.
It's only ok. The site needs a UI/UX overhaul. The interface for making computer and user groups is confusing.
Yes - TeamViewer

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Well, it's great when you need to remote into a machine. The custom installer is also great.

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