Strikedeck review
July 06, 2021
Strikedeck review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Strikedeck
We use Strikedeck as our main CRM tool to capture client health and overviews. It helps us understand which clients we need to focus on by painting a picture of client health. Using the integration points with Outlook and JIRA allows us to work on our clients from one screen.
- Pulls in Outlook information - this allows me to understand my calendar for a specific client in any given week.
- Pulls in JIRA information.
- Scores client health.
- Next steps: I want one field where I can write myself a narrative of what's happening with a client and what my next steps are.
- Integration seems janky... sometimes things get erased randomly or integration points on specific account seem to break down... big bummer when this happens
- It's helped us understand which clients are declining in health which has led to high client retention.
Salesforce did a better job tracking tickets and invoicing and was easier to enter a next steps field with my narrative. Otherwise, Strikedeck's dashboards and customer profile pages are incredibly helpful in understanding my client at a high level.
Do you think Strikedeck (discontinued) delivers good value for the price?
Not sure
Are you happy with Strikedeck (discontinued)'s feature set?
Yes
Did Strikedeck (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Strikedeck (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Strikedeck (discontinued) again?
Yes