Sysomos - amongst the best listening tools!
Princee Jain | TrustRadius Reviewer
September 13, 2014

Sysomos - amongst the best listening tools!

Score 7 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Sysomos HeartBeat and MegaBeat
  • Heartbeat is just the right fit for a multi-national organisation with huge social presence. The manual Boolean Query syntax provision ensures flexibility to have various combinations. Some of the in-built features like comparison across tags, dashboards, top content, hashtag usage, influencer community help generate additional insights. Having said this, it needs to take its Sentiment Analysis to another level.

Overall Satisfaction with Sysomos Heartbeat

I am using it at a client where it's being used across the organisation.
  • Manual possibility to enter Boolean syntax unlike Radian6.
  • Most retweeted tweets feature.
  • Nice influencer graphs using Gephi.
  • Sentiment Analysis has a definite scope for improvement.
  • Word cloud should have the ability to deep dive into conversations rather than mentioning account names in big sizes.
  • Would be great if language translator could work on Word Cloud.
  • Being able to service multiple stakeholders in the same organisation.
  • A possibility to maintain a need based backend structure.
  • Creation of need specific tags improves employee efficiency.
Equal or a little bit better from deployment at a large organisation perspective.
Scalability to include as many keywords as possible to cover the ever increasing social media space.
Sysomos Heartbeat is well suited for organisations with a huge Twitter structure. It is not well suited for finding meaning in the conversations or deep diving to unearth essence of consumer thinking.