1. Home
  2. Contact Center Software
  3. Talkdesk Reviews
  4. User Review of Talkdesk
Great Communication Platform
July 30, 2019

Great Communication Platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk has been implemented within our support team to better help with customer communication. Talkdesk has great integration compatibility with other third-party platforms we use; such as Zendesk and Salesforce. Talkdesk has been very intuitive and easy to use for our agents and the overall quality of voice calls has been great.
  • Quick to setup
  • User Friendly Interface
  • Good integration with third party platforms
  • Good call reporting
  • Sound quality degrades when connected into headphones in Talkdesk
  • Connection issues
  • Transfers are messy; not easy to get calls back into hold queues
  • It's easy to use and call recording is nice, but there are occasional outages.
Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Talkdesk Feature Ratings

7.5
Agent dashboard
7
Validate callers
8
Outbound response
7
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
7
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
7
Multichannel integration
Not Rated
CRM software integration
8
7.2
Inbound call routing
8
Omnichannel inbound routing
Not Rated
Recording
9
Quality management
Not Rated
Call analytics
6
Historical reporting
6
Live reporting
7
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated