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Great tool
November 04, 2019

Great tool

Jason Figueroa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

It's our main tool and is used to contact our customers and provide assistance on their cases and resolving their issues in real-time.
  • Easy to use.
  • It doesn't crash.
  • Smooth interface.
  • Sometimes it rings but gives no option to answer calls.
Talkdesk is simply easier to use and more efficient.
It doesn't need to contact support very often since it doesn't crash and works great!

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Talkdesk is perfect for call centers with a high volume of calls, as call distribution is great. It also makes documentation of every call pretty simple and has a great after call time.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Warm transfer
10
Call tracking
10
10.0
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated