Talkdesk is perfect for telecommunications!
Updated November 08, 2019
Talkdesk is perfect for telecommunications!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used to filter callers, it gives their name, phone number and even some other info we may need to efficiently help customers. It also allows my team to see if others on my team are in a call or if they are on break. It is very efficient!
- Keeps track of customer info.
- It helps me see what the team stats are at, how many calls in queue, whos on break, etc.
- Transitions between calls with ease.
- Can merge and transfer calls with no effort.
- Keeping connected to Salesforce.
- I really like Talkdesk, I don't know what else could be improved!
- Did I say I love Talkdesk?
- Talkdesk helps us filter through calls with ease, which means more business.
- Customers are happy to know that their info comes up when they call!
- Employees enjoy their jobs and that means better customer service!
I have used Microtel, and Talkdesk is honestly so much more user friendly! I can transfer in between calls and keep track of all my recordings with ease! As in other applications, it takes more work to get the job done. Talkdesk is amazing! I would honestly recommend to anyone in the industry.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes