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Talkdesk change my life.
October 26, 2022

Talkdesk change my life.

Athziri Alatorre | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

The demand of the calls, Emails complains Chats Customer service Rings results Live contact list.
  • Calls.
  • Chats.
  • Emails.
  • Sometimes the application closes itself.
  • Errors from creating emails.
  • Call drops.
  • Average handle time it's reduced.
  • Transfers are more easy.
  • Live monitoring.
The interface of the application its great for monitoring and handling all agents to improve productivity in real time.
None.
The technical support it's great.
I did not select.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

The application's great normally for calls and emails, but also, sometimes, there are errors from nowhere. We try to close and open the app, and it just won't open appropriately, and we have to use the website link to access all tools.

Talkdesk Feature Ratings

8.1
Agent dashboard
9
Validate callers
5
Outbound response
9
Call forwarding
7
Click-to-call (CTC)
10
Warm transfer
8
Predictive dialing
8
Interactive voice response
8
REST APIs
9
Call scripts
6
Call tracking
10
Multichannel integration
9
CRM software integration
7
9.1
Inbound call routing
9
Omnichannel inbound routing
8
Recording
10
Quality management
8
Call analytics
9
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated