Talkdesk review
December 15, 2023
Talkdesk review
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use TalkDesk for our call center agents to take calls from clients. Agents assist clients with payment plans & applications for Federal aid.
- They send unsolicited marketing emails with unparalleled regularity.
- From experience, we've not been able to update billing information through their website for months, despite pointing this out to multiple people. This leads to us getting past due notices without ever having received invoices. Pretty annoying!
- Their only option for taking credit card payments in a PCI Council compliant manner is a 3rd party whose technology seems to falter every time it rains leading to our phones being unable to accept any inbound phone calls.
- From experience, We've been repeatedly promised improvements in this area that never seem to come. Some would call that being lied to, but I'm feeling generous so I won't go that far.
- I think their support response times bear some room for improvement. We notice this more than we do with other vendors because we experience outages at TalkDesk more than we do with other vendors & are frequently trying to determine why our phones aren't working.
- I feel like we receive more phone calls than we would with no phone provider.
- Other (Please specify below)
Do you think Talkdesk delivers good value for the price?
No
Are you happy with Talkdesk's feature set?
No
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
No