Overall Satisfaction with Tipalti
We use Tipalti in supporting our end-to-end accounts payable process. Prior to implementation, we would receive an invoice and make payments across multiple platforms, e.g. via local banking solution or by instruction via email to our bank. Approvals were obtained via email and tracked via Airtable to at least have some transparency. Scope of Tipalti now is to scan all invoices that come through our shared mailbox and suggest coding as well as approvers. Approval process is seamless and the beauty is the ability to make the payment - OR- mark the payment as paid manually when it makes more sense to pay locally.
- Flexibility in trying to solve the business problem that may be specific to our location or type of business
- Pretty quick support
- Ambitions to improve the solution - there is a roadmap
- Reporting capabilities are quite limited and certainly not configurable
- Connections between screens could be improved - improvements to UI would be beneficial
- Approval via SMS
- Time saved across all aspect of our operation - routing, approver and payer
- Increased transparency and comfort that nothing has fallen through the cracks
- Improved connection to ERP system - some aspects are not automatable (QBO with multiple entities)...but certainly has improved time taken by accountants and hence reduced cost (not quantified)
Overall improvement in the workflow and hence time taken by all parties involved in the process. As a result, focus has been enabled to other initiatives. Improving the Accounts Payable process is no longer a focus area in our enterprise. Suppliers are, however, not using the solution directly, but indirectly by sending emails to a shared mailbox, which in turn is scanned by Tipalti.
Tipalti was in fact the only solution that met all our critical requirements (e2e) and supported ISK payments. Credit cards is not an available functionality outside the US, but wasn´t a critical feature for us.
Do you think Tipalti delivers good value for the price?
Yes
Are you happy with Tipalti's feature set?
Yes
Did Tipalti live up to sales and marketing promises?
Yes
Did implementation of Tipalti go as expected?
Yes
Would you buy Tipalti again?
Yes