Item: TOPdesk
Rating: 7
Author: Bo Ring

Use Cases and Deployment Scope

We use TOPdesk to track issues in engineering and information technologies. It is used to track the hiring process for human resources and information technologies. Is used to track information on vehicles. It is also used in conjunction with project management.

Users and Roles

75 - Information technology, engineering, human resources

Pros and Cons

The tracking of issues is excellent.
Data entry is fast and logical.
Time tracking is very good.

It desperately needs the ability to search multiple categories at the same time.
The export tool is very weak and complicated.
The ability to edit self-service forms if they are incorrect would be very nice.

Return on Investment

It has done an excellent job of interfacing human resources and information technologies for hiring procedures
We still have many engineers that feel it is much more complicated than how they used to do things on the whiteboard

Alternatives Considered

Spiceworks

Much more stable. Spiceworks was very customizable and easy to work with once set up. But the set up was complex and very unstable.

Support Rating

Support is usually very good once you get them to understand your actual question. I have had many support issues where they give me an answer and close the ticket, but the answer is not what I am needing.

Likelihood to Renew

Solid product

Likelihood to Recommend

I find topdesk very well-suited for break fix situations. It allows me to organize and prioritize very well for those.

It does a very good job of repetitive change management. It is much weaker in off-the-cuff changes for tracking

Top Bo's TOPDesk Review

Overall Satisfaction with TOPdesk