Great product with a ton of possibilities
June 25, 2018
Great product with a ton of possibilities
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
As a software development company, we use TOPdesk for our clients to report bugs, ask questions etc. Our own employees will also submit tickets for their own support needs that go straight to our systems administrator. Change and operational management are also successfully implemented to adhere perfectly to our strict security policy.
100 - Everyone in our company has the ability to use TOPdesk. Some use it to help support customers on tickets (The Support desk, Technical and functional consultants, development, project leads). Others only use it to report issues with their hardware and software at their desk (HR, Administration, etc).
- Change management
- Object management
- The ability to link every object and change an issue with each other.
- Right now we're on a bit of an older version (updating soon!), they could use better browser compatibility
- Parts of configuration are still on the server instead of in the app. It takes a bit more time
- Building a change process to make sure new employees get everything they need on the day they start here. This made sure that new employees actually have a good start here with everything at their disposal from day 1