Overall Satisfaction with TOPdesk
Mainly incident en problem management, knowledge base, assetmanagement, changemanagement.
6500 - IT departement, care employees, staff.
- Sharing essential knowledge to develop application skills with care employees
- Incidents can be analyzed quickly and categorized
- Prioritize changes requested by the business on business impact and effort
- Visualization of information to people less IT minded
- Support more agile way of working
- More portfolio or roadmap visualization
- Employee satisfaction has raised due to better follow
- Better knowledge management within the IT department
- Better caseload management on IT employees
More full suited
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes