Topdesk is perfect for IT
June 21, 2023

Topdesk is perfect for IT

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

IT change management en configuration managament
3000 - All hospital personell with IT related questions
  • Change managemetnt
  • Configuration management - creation of CMDB
  • Engage hospital staff in the use of topdesk
Topdesk is used for IT, but Ultimo is better suited for Medical technologie. Would be nice if both could be integrated
Perfect for IT

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

No

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

It is perfect in use for change management, but for configuration management we are to limited in the amount of information we can fill in per item

TOPdesk Feature Ratings

Organize and prioritize service tickets
8
Configuration mangement
3
Asset management dashboard
3
Change requests repository
8
Service-level management
8