A lovely company with an extensive system
August 21, 2023
A lovely company with an extensive system
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We use it mainly for self servicing our clients and change management requests for customisations in accountancy parts, functionalities. We want to offer an extensive knowledge base for our clients, control assets within Asset Management and publish releases through news articles on TOPdesk. So our scope is broader than support only.
27 - Support, Consultancy, Development, Technical Consultancy are the business functions involved here.
- Implementation
- Friendly faces
- Lovely headquarters
- Public KB and release management pages for customers
- More advanced SSO with other parties
- More modern UI
- We are enabled to gain more insights by leveraging the performance monitor capabilities in TOPdesk
- We can use a full Change Management module
- The intention is to self service clients more in order to keep the incoming tickets lower
Zendesk to TOPdesk is decided as migration because of the reporting capabilities and better self servicing portal
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
No
Would you buy TOPdesk again?
No