Item: Totango
Rating: 10
Author: Mark Bustilla

Use Cases and Deployment Scope

We are Customer Success Managers and Totango is our Main CRM. It primarily gives us the ease to communicate efficiently with our clients and track short term and long term plan with them.

Pros and Cons

Managing account portfolio.
Easily set up appointments and tasks.

Not fully customizable by users.
Not enough filters to create certain client portfolios.

Return on Investment

Increasing the lifetime value of existing customers, or better customer retention.

Alternatives Considered

Salesforce CMS

Friendly user interface makes Totango a preferable choice than other CRMs.

Key Insights

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Support Rating

I had an instance where we need urgent training for new users and we had the support person we need in no time.

Usability

Very easy to use and friendly user interface.

Likelihood to Recommend

Totango will surely address all Customer Success or Account Manager issues like easy navigation and automated campaigns for better client engagement.

Why we love Totango as Customer Success in Zoom

Overall Satisfaction with Totango